Warranty & Returns
Waveshare strives to provide high-quality electronic products and to deliver reliable solutions to our customers.
Warranty
"Waveshare" brand products
All "Waveshare" brand products are guaranteed for one year. The warranty period starts from the date of delivery of the goods.
If the product is re-developed by the customer or repaired without the instructions of our engineers, the warranty is automatically lost.
Free Warranty
During the warranty period, the quality problems generated under normal use, such as inaccurate display color, poor touch, button failure, switch failure, poor LED brightness, etc.
Charged Warranty
For quality problems arising from abnormal use, maintenance fees will be charged depending on the degree of damage, including but not limited to:
1. Supply the wrong voltage, bumps, water immersion, and foreign matter into the board, resulting in damage to the function
2. The user disassembles or welds parts by himself, and modifies the circuit board, resulting in functional damage
3. Failure to operate according to the user manual, such as forcibly plugging and unplugging under the power supply state, resulting in functional damage
Non-Waveshare branded products
For non-Waveshare branded products, namely third-party branded products, (e.g. Raspberry Pi, Nvidia, Enplas, etc.), the warranty period will be in accordance with the brand's official warranty policy.
Please note that non-Waveshare branded products have SN codes, and the warranty period will start from the date the product is purchased from our suppliers, not the date it reaches our customers.
For non-Waveshare branded products, please keep the original packaging to check the warranty time; if you purchase non-Waveshare products, such as NVIDIA original products, you can contact us ([email protected]) to check the stock batch to confirm the warranty start time.
We apologize for any inconvenience caused to you. Since NVIDIA's warranty time is only determined based on the SN code, not the time sold by the dealer to the customer, we hope to get your understanding.
Returns & Refund
After receiving your order, we kindly request that you contact us within 15 calendar days to initiate the return or exchange process. Please send an email to the designated contact person or to [email protected] with your request.
In order for us to assess your request, please provide us with relevant details such as the order information and product condition. Once we receive the product and verify that it is in good condition, we will process your refund or exchange.
If the products with non-quality problems need to be returned or replaced, any costs incurred by the return or replacement shall be borne by the return or replacement applicant.
In the case of quality problems (e.g. damaged products during transport), any costs incurred for return and replacement are borne by the Waveshare team.
If the products manufactured by third-party brands, we accept returns or exchanges only if the item is in a brand-new, unopened condition.
Please note that returns will not be accepted without return authorization. If we agree to the refund request, you will generally receive the refund within 3 working days. At the same time, we reserve the right to deduct a certain handling fee.
If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We are here to assist you and ensure a smooth and satisfactory experience with our products.
